In 2020, NHS England were introduced to DigPacks by Microsoft. DigPacks are a Microsoft Gold Partner specialising in Power Platform Development and automation through Robotic Process Automation (RPA). DigPacks built a revolutionary Asset Booking solution, which allows users to book any asset type – desks, meeting rooms, car park spaces and even showers, powered by Microsoft’s functionality.
Through multiple engagements with National Health Service
(NHS) trusts, DigPacks has developed expertise in using lowcode solutions to improve efficiency in healthcare
organizations. One of its most successful collaborations is with
Berkshire Healthcare NHS Foundation Trust, whose 4,500 staff
members provide a wide range of services to Berkshire
residents.
The Vaccination Hub, developed for Berkshire Healthcare NHS Foundation Trust, is a transformative solution facilitating the efficient logging and management of vaccinations for internal staff. Through the utilization of Power Apps (Canvas), this innovative platform automates the setup of clinic rooms and appointment slots while empowering users with self-management capabilities for appointment bookings.
The Staff Self Service Application developed for Hertfordshire Partnership University NHS Foundation Trust serves as a comprehensive platform aimed at empowering users to effortlessly execute various functions critical to their roles. From leave requests to updates in the Electronic Staff Record (ESR) and requests for flexible work arrangements, the application streamlines these processes, enhancing user experience and operational efficiency.
Berkshire Healthcare NHS Foundation Trust, a prominent healthcare provider, sought solutions to streamline people onboarding processes through HR automation. Facing challenges with manual processes and limited visibility, the Trust aimed to enhance operational efficiency. With a significant volume of applications and lengthy manual handling times, the need for automation became imperative.
Berkshire Healthcare NHS Foundation Trust faced challenges with the manual migration of external referrals for the Integrated Pain & Spinal Service (IPASS) from the Electronic Referral Service (ERS) to RiO. This process was time-consuming, error-prone, and led to backlogs due to its repetitive nature. Seeking a solution to streamline this workflow, the trust approached our team for process automation services.