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Missing newly added team members

PostedJune 15, 2024
UpdatedJune 15, 2024

If you are unable to locate team members who have been added to the designated Asset Booker Team, please follow these steps to troubleshoot.

  1. Open ‘Power Apps’ in Teams and locate the environment where the application is installed. Click on the Teams environment from the list on the left, then click ‘See all’ as highlighted below.
  1. Select ‘Cloud flows’ from the left menu.
  2. Select the flow ‘User – New member added’.
  3. From the next screen, click on ‘Edit’ which is located left on the top toolbar.
 
  1. Click on the first action to expand, and delete whatever is already in the input section.
  1. You will now see a list of all the available Teams. Select the one where the application is installed under.

  2. Click ‘Save’ along the top, then click the back arrow on the same toolbar (far left).

The above will fix the issue from it happening again, i.e. missing newly added members.

Populate users manually

To populate all the team members manually, please follow these steps.

  1. Get to the ‘Cloud flows’ section again (as above).

  2. Click on ‘User – Update User Table’ flow.

  3. Click ‘Run’ from the top toolbar and follow the on-screen prompts to start the automation process.
    1. If you see a connection error, click on the 3 dots and select the connection with the error to re-establish the connection. You may need to sign in again.
    2. Select ‘Run flow’ and wait for the process to finish.

  4. To check the status of the process, click on the refresh icon as shown:

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